Refund Policy

The short version

The guest photo album is non-refundable once activated. Your wedding website and full planning suite stay free either way — only the one-time photo album add-on is non-refundable.

We'll consider a courtesy refund within 14 days of purchase if no guests have uploaded to your photo album yet (see below).

When you can request a refund

We may refund a guest photo album purchase within fourteen (14) days of payment if both of the following are true:

• No guests have uploaded to your photo album yet
• You contact us in writing at hello@whiteandgrace.com within the 14-day window

Refund decisions are at our sole discretion. The intent is to be fair to couples who haven't had a chance to use what they paid for.

Special circumstances

Wedding cancelled or postponed indefinitely — get in touch. We'd rather help you transfer your account to a friend who's getting married, or hold your upgrade for a future date, than process a refund. Reach out and we'll work something out.

Account used by someone else without permission — contact us immediately. We'll investigate and act in good faith.

How to request

Email hello@whiteandgrace.com with:

• The email on your White & Grace account
• The date you upgraded
• A short reason for the refund

We typically respond within 2 business days. Approved refunds are processed via Stripe and appear on your card within 5–10 business days.

Chargebacks

Before disputing a charge with your bank, please email us first — most issues can be resolved in a single message. Bank disputes for clearly-used digital purchases typically result in our favour, and a dispute on your record can affect future card use.